Membership Freeze Policy
We understand that sometimes life gets in the way of your practice. Our freeze policy is designed to be fair, clear, and consistent for all members.
What is a freeze?
A freeze temporarily:
- Pauses billing for Direct Debit memberships, or
- Extends the expiry date of prepaid memberships
for an approved period.
How do I request a freeze?
All freeze requests must:
- Be submitted in writing (email is fine)
- Include requested start and end dates
Freeze periods commence from the date your request is received and cannot be back-dated.
Can freezes be back-dated?
No. Freeze periods begin from the date written notice is received.
What is the minimum freeze period?
The minimum freeze period is one (1) full week.
Can freeze periods be split?
In most cases, no.
Freeze periods must be taken as one continuous block and cannot be split into individual days or shorter periods.
Exception – 12-Month Unlimited Membership
Members on a 12-month unlimited membership may split their total freeze entitlement into:
- Two (2) continuous blocks of up to two (2) weeks each,
provided adequate written notice is given for each freeze period.
No other memberships allow split freeze periods.
Which memberships are eligible for freezes?
- Weekly & Monthly Direct Debit memberships
- 3-, 6-, and 12-month Unlimited memberships
Freeze allowances apply as outlined below.
Which passes are not eligible for freezes?
The following passes are not eligible for freezes:
- 30-Day Unlimited
- Introductory passes
- Holiday passes
- Casual drop-ins
- Class packs
How much time can I freeze?
| Membership Type | Freeze Allowance |
|---|---|
| Weekly / Monthly Direct Debit | 1 continuous week per 3 months (max 4 weeks per year) |
| 3-Month Unlimited | Up to 1 continuous week total |
| 6-Month Unlimited | Up to 2 continuous weeks total |
| 12-Month Unlimited | Up to 4 weeks total (may be split into 2 × 2-week blocks) |
Freeze entitlements do not roll over or accumulate if unused.
Can Phoenix Yoga request documentation?
Yes. We may request supporting documentation (such as a medical certificate) for medical or extended freeze requests.
Important notes
- Freeze requests must be submitted before the freeze period begins
- Freeze periods cannot be applied retroactively
- All freezes are subject to approval and studio policy