A freeze temporarily:

• Pauses billing for Direct Debit memberships, or
• Extends the expiry date of prepaid memberships

for an approved period.

All freeze requests must:

• Be submitted in writing (email is fine)
  
• Include requested start and end dates
  

Freeze periods commence from the date your request is received and cannot be back-dated.

No. Freeze periods begin from the date written notice is received or requested in the written communication.

The minimum freeze period is one (1) full week.

In most cases, no.

Freeze periods must be taken as one continuous block and cannot be split into individual days or shorter periods.

Exceptions – Weekly / Monthly Subscriptions & 12-Month Unlimited Membership

Members on a 12-month unlimited membership or subscription membership may split their total freeze entitlement per attendance year into:

• Minimum one (1) week blocks, four in total,
  provided adequate written notice is given for each freeze period.
• Requests for freeze periods for injury or illness will always be considered, within the maximum freeze period per annum per membership.

Note that if on weekly or monthly subscriptions, at least 3 months attendance is required before the first freeze week can be requested (unless compassionate conditions apply).

• Weekly & Monthly Direct Debit memberships
  
• 3-, 6-, and 12-month Unlimited memberships
  

Freeze allowances apply as outlined below.

The following passes are not eligible for freezes:

• 30-Day Unlimited
  
• Introductory passes
  
• Holiday passes
  
• Casual drop-ins
  
• Class packs

Freeze entitlements do not roll over or accumulate if unused.

Yes. We may request supporting documentation (such as a medical certificate) for medical or extended freeze requests.